Return Policy

We are pleased to accommodate returns and exchanges within 5 days on all sets that have not been opened, worn, or tampered with.  When you receive the order. If the hair quality & hair color & hair length is not right, please e-mail us at crownedempressent@gmail.com to initiate your return and we will be more than happy to assist you further.

How do I make a return?

Easy: e-mail us at crownedempressent@gmail.com and let us know your order number. We will then provide you with Steps to complete and then provide a return address to ship your items back. All returned items will be inspected to see if you have the qualifications for a refund. All items must be returned in their original, factory condition, (unaltered, unworn, undamaged, and with tags attached to the original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut. Note: we highly recommend shipping your set via a trackable shipping option, as that can greatly expedite the process.

 What is the return period?

We will provide a refund period on unopened hair within (5) days of the date that you receive your hair.

Do I have to pay for the shipping of my return?

Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option because Crowned The Hairitage will not be responsible for lost returns.

May I return my Hairitage hair without contacting you?

No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

When will I receive my refund?

A full refund will be provided to the original method of payment after we have received, inspected, and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3-5 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.

How many I contact you ?

You may contact us by e-mail at crownedempressent@gmail.com! We always guarantee a response within 24-48 hours and will be happy to help you!